Welcome to Pet Kingdom – Terms & Conditions
By using our Pet Kingdom website and services, you’re entering into a magical kingdom of paws and claws! The following “Terms” are here to guide your journey through the site and ensure everyone plays nice.
When we say “Platform,” we’re talking about our website operated by The Pet Superstore Inc (that’s “We,” “Us,” or “Our”) at www.petkingdom.com.ph – including any mobile versions or apps we might have in store for you. Keep reading, because by continuing your pet-filled adventure on our site, you confirm that you’re 18 years or older and agree to be bound by these Terms and our Privacy Policy. If you don’t agree, please say goodbye to the Platform.
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General Guidelines
When exploring Pet Kingdom, here are a few things we’d like you to remember:
• Play Fair – Use the Platform for its intended, legal purposes.
• Be Honest – Ensure your info is accurate because you’ll be responsible for it.
• Guard Your Kingdom – Keep your account info and password safe. If you suspect any unauthorized use, let us know right away!
• No Mischief – Please don’t try to interrupt or harm our kingdom, its services, or our tech.
• Be Real – Don’t impersonate anyone or misrepresent your affiliation with any entity.
• Watch Out for Trouble – Don’t upload anything that might harm the platform, like viruses or malicious code.
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Register and Protect Your Kingdom
To get started, you’ll need to create an account. But don’t worry – we keep the kingdom’s gates open, although we might occasionally refuse registration or shut things down for any reason, with or without notice.
• Update Info – Make sure your registration info is up-to-date.
• You’re the King/Queen – You’re responsible for your username and password, so keep them safe.
• Password Protection – If you lose your password or suspect any suspicious activity, reach out to us immediately.
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Products, Pricing, and More!
We’re here to give you the best pet products, but sometimes there might be a slight hiccup.
• Colors May Vary – We do our best to show accurate colors and details, but the colors you see might differ slightly from what’s shown, depending on your device.
• Prices & Specs – Prices and product specs may change, but we’ll do our best to keep everything updated!
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Placing Orders
When you see something, you like, just click “Buy Now” or “Add to Cart,” and check out to place your order. Your “offer” is ready, and we’ll decide whether to accept or reject it. Be sure to double-check your order info before clicking away!
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Payment
We offer several ways to pay for your pet’s treasures:
1. Credit/Debit Card – We accept most major cards, and payments will be handled by an independent payment gateway.
2. E-Wallets – For easy online payments through your favorite e-wallet.
3. Over-the-Counter Payments – Pay in cash at accredited establishments.
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Shipping & Store Pickup
• Delivery – We’ve partnered with awesome delivery services to bring your pet goodies to your doorstep. If you’re not home, don’t forget to provide a letter of authorization and a valid ID.
• Click & Collect – Choose store pickup, and when your order’s ready, we’ll send you an email with your security code. If you lose it, we’re happy to resend it. But don’t wait too long—pick up your goodies within five days, or we may cancel the order!
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Return & Exchange
Not quite, right? Don’t worry – our Return and Exchange Policy is here to help!
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Account Termination
We may suspend or end your account or use of the Platform for any reason, but don’t fret—you’ll still be responsible for any orders placed before this happens.
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Updates to Terms
We’re always improving Pet Kingdom! So from time to time, we might update these Terms. We’ll let you know if there’s anything major, so check back every now and then!
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Have Questions?
If you’ve got questions about our platform, check out the Frequently Asked Questions or reach out via our Contact Us page. We’re here to help you!
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Terms & Conditions for Booking an Appointment at Pet Kingdom
We’re excited to have you and your furry friends book an appointment with us! Before you do, we’ve put together a few important details to ensure everything goes smoothly. By booking an appointment with Pet Kingdom, you agree to the following terms. Ready? Let’s go!
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Booking Your Appointment
• Accurate Info, Please! – When booking an appointment, be sure to provide the correct details, including your pet’s name, breed, and any special instructions. This helps us ensure we’re fully prepared for your visit.
• One Slot, One Pet – Each appointment is for one pet only. If you have multiple pets that need attention, please feel free to book separate appointments.
• Be on Time – We know your pet is excited, and so are we! Please arrive or log in a little before your scheduled appointment time. Late arrivals might shorten your appointment or require rescheduling.
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Cancellations & Rescheduling
We understand that plans change! Here’s how we handle appointment changes:
• 24-Hour Notice – If you need to cancel or reschedule, please let us know at least 24 hours in advance so we can offer your spot to someone else.
• Late Cancellations – If you cancel within 24 hours of your appointment or miss it without notifying us, a small fee may apply, depending on the service.
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No-Show Policy
We want to make sure every pet gets the attention they deserve! If you miss your appointment without prior notice, there may be a no-show fee. Help us keep things running smoothly by notifying us in advance if you can’t make it.
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Payment Details
• Prepayment or Deposit – Some services may require prepayment or a deposit at the time of booking. Don’t worry, all transactions are safe and secure!
• Refunds – If you cancel within our policy window or if there’s any issue, we’ll process your refund according to our policy.
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Privacy & Security
Your personal info (and your pet’s info!) is safe with us! We use your details only to confirm your appointment and send important reminders. For full details, check out our Privacy Policy.
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Appointment Reminders
We don’t want you to miss a thing! We’ll send reminders via email or SMS to help you remember your appointment. Make sure we have your correct contact info so you don’t miss out on pampering your pet.
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Appointment Availability
While we’ll do our best to accommodate your preferred time, appointments are subject to availability. We may need to adjust times or reschedule based on demand or unforeseen circumstances, but we’ll always notify you as soon as possible.
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Service Availability
The services we offer are subject to availability, and some services might change based on staff availability or other factors. We’ll make sure to keep you updated if anything changes with your booking!
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By Booking an Appointment, You Agree To:
• Provide accurate and up-to-date details for both you and your pet.
• Follow our cancellation and rescheduling policy.
• Be aware of any applicable fees for late cancellations or no-shows.
• Comply with any instructions or guidelines we provide for your pet’s visit.
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Changes to Our Terms & Conditions
We might update these Terms from time to time to keep things fresh and in line with our awesome new features. We’ll post the updated terms on the website and include the effective date. By continuing to book with us after any updates, you’re agreeing to the new terms!
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Questions or Need Assistance?
If you have any questions or need help with your booking, we’re just a click away! Head over to our Contact Us page, and our team will be happy to assist you.
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Thank you for choosing Pet Kingdom for your pet’s needs! We can’t wait to make their visit special!
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