1. How secure is my information on Pet Kingdom (www.petkingdom.com)?

At Pet Kingdom, your privacy and security are our top priorities. We take every measure to ensure that your personal information is securely encrypted and protected. We are committed to safeguarding your data while providing a seamless shopping experience.
For more information, you can review our Privacy Policy. If you have any questions or concerns, our Customer Care team is always here to assist you. Feel free to reach out via live chat or send us a message through our Contact Us page.

2. What should I do if I can't log in to my account?

If you've forgotten your password, simply click on the “Forgot Password” option on the login page. We will send you an email with instructions to reset your password. If you're still unable to access your account, don’t hesitate to reach out to our Customer Care team. You can connect with us via live chat or send a message through our Contact Us page, and we'll help you resolve the issue as quickly as possible.

3. Why am I being asked to enter my name and number again when I add an address, even when I’m already logged in?

We understand that you may not always be available to receive your order or that you might be purchasing items for someone else. To accommodate these situations, we allow you to enter a different recipient name and contact number from the account holder’s details. The recipient’s name provided will need to be present at the time of delivery for our courier partners to complete the order.

4. Do your products come with warranty?

Most of our products, especially those that have electronics in them, have standard manufacturer’s warranty. We highly encourage you to check the item upon receipt to ensure they work as advertised on the site.
If the item fails to work, you may reach out to our Customer Care us via the Contact Us page. Don’t forget to bring the original receipt and make sure that your item(s) for return is in original condition with tags intact. Please note that all products sold online must follow our Return and Exchange Policy.

5. Do you keep my credit or debit card details?

At Pet Kingdom, we do not collect or store your credit or debit card details. All payment information is securely handled by our trusted payment gateway partner, Weepay. Your card details are kept safe and private, as Weepay is PCI DSS compliant and a trusted partner for many online retailers, ensuring your transactions are secure.

6. Can I use a credit or debit card that is not under my name to place an order?

For your security, Pet Kingdom only accepts orders placed by the cardholder. Please ensure that the credit or debit card you are using is in your name before proceeding with a transaction. If you do not have a card under your name, you can choose cash on delivery as an alternative payment option.